FAQ


Got a question? GREAT! We hope you find your answer below. If not, feel free to contact us via email at any time (help.byindianrose@gmail.com). Happy shopping! 

1. How much is delivery?

    Within Australia: Orders under $75: $10 - flat rate
                               Orders $75 and over: FREE

    International orders: $40 - flat rate

    2. How soon will I receive my order?
    All orders are dispatched within 24 hours. As soon as your order is on it's way, you will receive email confirmation with tracking.

    3. Does INDIAN ROSE deliver to PO Boxes and Parcel Lockers?
    Yes. 

    4. Can I pick up my order?
    No 

    5. What payment methods does INDIAN ROSE accept?
    All major Credit Cards (including AMEX), as well as Paypal and Afterpay.

    6. Do you deliver to multiple addresses?
    Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

    7. Can I change my shipping address after my order has been dispatched?
    Possibly! Send an email to help.byindianrose@gmail ASAP and we will do our best to amend your delivery address. Unfortunately, once your order has been dispatched, we are unable to redirect orders.

    8. Can I add items to an existing order?
    Possibly! Send an email to help.byindianrose@gmail ASAP and we will do our best to help you out! Unfortunately, once your order has been dispatched, we are unable to add items to your order and a second order will need to be placed.

    9. Do I need to set up an account to place an order?
    No, you can shop at INDIAN ROSE without creating an account. .

    10. Do I have to return my items in their original packaging?
    Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.

    11. What method should I use for returns?
    You may return the goods by any secure means. We request that you contact us at help.byindianrose@gmail.com prior to doing so.

    12. What happens if I return my item late?
    Items should be returned within 30 days of receiving your order. Returns outside these timeframes will receive a store credit valid for 12 months.

    13. Do I have to pay for shipping my return?
    Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

    14. How will I be refunded?
    Your refund will either be returned to your credit card or Paypal account. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.

    15. How do you classify faulty goods?
    Goods are classified as faulty if they are received damaged or with a manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. 

    16. How do I make a complaint?
    If you have a question or complaint about the service you have experienced from INDIAN ROSE, please email us - help. byindiarose@gmail.com. Alternatively, if you would prefer to talk to someone,  please call 0402878520 (within Australia).